Taxes and Duties
Where can I enter my VAT/Tax ID Number? (applies only to EU customers)
The VAT Number can only be added to the shipping address and NOT to the billing address.
1. Go to first step of the Checkout where you can enter your shipping address
2. Enter your VAT Number.
The VAT Number field can be below the phone number field or above the name fields
I'm being charged taxes on my order but I'm a bussiness customer within EU?
As long as you have entered a valid VAT/Tax ID Number as described above you will not be charged any taxes.
Where can I change my billing address?
Depending on the payment method you choose it can either be:
- within the same payment method as a check mark: "☑Use shipping address as billing address" e.g. credit card
- beneath the payment methods as an option to use the same or a different billing address e.g. bank deposit
- if paying with PayPal you can change your billing information within your own PayPal account
I'm ordering via the EU website but I live outside of the EU, how am I charged duties & taxes?
If you live outside of the EU (excluding US / UK / Norway / Switzerland) you will be charged duties & taxes upon entry to customs. All goods purchased from us will be VAT/Tax & duty free.
Why is the VAT/Tax changing from the basket to checkout?
The estimated VAT/Tax amount displayed before checkout in the basket is based on Germany's 19% tax. The correct tax for your country will be displayed once you have selected your shipping option.