Withdrawal Policy

If you are a consumer and placed an order with Bauwerk Colour online, you may use this page to declare withdrawal from your contract within the 14 day period, where a statutory right of withdrawal applies.

You do not need to give a reason for withdrawing.
This function is intended for consumer distance contracts within the scope of applicable EU/German withdrawal law. Statutory exclusions and time limits remain unaffected.

To help us identify your order, please enter your order number and the email address used for the order. Please let us know if you want to return only certain items or the whole order.

An email confirming we received your request will be mailed to you and our team will process your request.


§ 3 Statutory Right of Withdrawal

3.1 Statutory Right of Withdrawal

If the customer is a consumer within the meaning of § 13 of the German Civil Code (Bürgerliches Gesetzbuch – BGB), the customer has the right to withdraw from this Contract within fourteen (14) days without giving any reason, unless the statutory right of withdrawal is excluded.

The withdrawal period is fourteen (14) days from the day on which the customer, or a third party appointed by the customer who is not the carrier, takes possession of the final goods delivered.

To exercise the statutory right of withdrawal, the customer must inform us,

Bauwerk Colour GmbH

Hauptstraße 15

04874 Belgern-Schildau

Germany

Telephone: +49 34224 469626

Email: sales@bauwerkcolour.com

by means of a clear declaration of the decision to withdraw from this Contract, for example by letter sent by post or by email. The customer may use the model withdrawal form provided for this purpose; however, use of the model form is not mandatory.

For contracts concluded online, consumers may also use the electronic withdrawal function provided on our website. This function can be accessed via the button labelled “Withdraw from contract” / “Vertrag widerrufen”. After entering the required order details, the customer can review the withdrawal declaration and submit it by clicking “Confirm withdrawal” / “Widerruf bestätigen”. We will confirm receipt of the withdrawal declaration electronically without undue delay.

The withdrawal deadline is met if the customer sends the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

3.2 Consequences of Withdrawal

If the customer withdraws from this Contract, we must reimburse all payments received from the customer for the order, including the costs of the original standard delivery from us to the customer, without undue delay and no later than fourteen (14) days from the day on which we receive the customer’s notice of withdrawal from this Contract.

This reimbursement does not include any additional costs resulting from the customer’s choice of a delivery method other than the least expensive standard delivery option offered by us.

We will use the same payment method that the customer used for the original transaction, unless expressly agreed otherwise. Under no circumstances will the customer be charged a fee for this reimbursement.

We may withhold reimbursement until we have received the returned goods or until the customer has provided proof that the goods have been returned, whichever is earlier.

The customer must return or hand over the goods to us without undue delay and in any event no later than fourteen (14) days from the day on which the customer notifies us of the withdrawal from this Contract. The deadline is met if the customer sends the goods before the fourteen-day period has expired.

The customer is only liable for any diminished value of the goods if this loss in value is attributable to handling of the goods which was not necessary to establish the nature, characteristics and functioning of the goods.

3.3 Return Shipping Costs

The customer bears the direct cost of returning the goods to us.

This applies to returns following the exercise of the statutory right of withdrawal, unless we have expressly agreed otherwise.

This provision does not affect the customer’s statutory rights in relation to defective, damaged or incorrectly supplied goods. Where goods are returned because they are defective, damaged or incorrectly supplied, the handling of return costs will be determined in accordance with the applicable statutory rights and remedies.

3.4 Exclusions from the Statutory Right of Withdrawal

The statutory right of withdrawal does not apply in the following cases:

(a) the delivery of goods which are not prefabricated and which are manufactured on the basis of an individual choice or decision by the consumer, or which are clearly tailored to the consumer’s personal requirements;

(b) the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;

(c) the delivery of goods which, after delivery, are inseparably mixed with other goods due to their nature;

(d) the delivery of newspapers, journals or magazines, with the exception of subscription contracts.

For Bauwerk Colour products, the exclusion in subsection (a) applies in particular to paint orders of 1 litre or more. These paint orders are mixed, tinted, manufactured, prepared, or otherwise supplied specifically for the customer according to the customer’s selected colour and order specification. Bauwerk Colour does not hold stock of pre-mixed colours for such orders.

For this reason, the statutory right of withdrawal is excluded for paint orders of 1 litre or more, even if the container has not been opened or used.

Before placing an order for paint of 1 litre or more, customers may order colour cards and 250 ml sample pots to test colour, finish, and suitability for their intended application.

Undamaged and unopened 250 ml sample pots may be withdrawn from and returned within the fourteen (14) day withdrawal period, provided that the statutory requirements for withdrawal are met. The customer bears the direct cost of returning the goods to us, unless we have expressly agreed otherwise or the return concerns defective, damaged or incorrectly supplied goods.

3.5 Partial Withdrawal

Where an order contains several goods or units, the customer may declare withdrawal in relation to individual goods or units only where the statutory right of withdrawal applies to those goods or units.

A partial withdrawal is not available for goods for which the statutory right of withdrawal is excluded. This includes paint orders of 1 litre or more and other goods that are mixed, tinted, manufactured, prepared, or otherwise supplied according to the customer’s selected colour or other individual order specification.

For example, if an order contains both paint of 1 litre or more and 250 ml sample pots, the statutory right of withdrawal may apply to the undamaged and unopened 250 ml sample pots, but not to the paint of 1 litre or more that has been mixed or prepared specifically for the customer.

Nothing in this section affects the customer’s statutory rights in relation to defective, damaged or incorrectly supplied goods.